Exchanges - Lenys World
We have a 30-day exchange policy, which means you have 30 days after receiving your item to request an exchange. To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase. We do not offer full refunds. We only accept exchanges for a different size, color, or style, please include this information during the exchange process and we will do our best to accommodate your request based on availability.
We ask that you please direct all customer inquiries and order related emails to firstname.lastname@example.org. We ask that you please include your order number in the subject line if applicable. One of our customer relations member will service you with more information within 1-2 business days.
Exceptions / Non-Returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Shipping International & Domestic:
Duties and taxes are NOT included in the total at check out.
Our prices do not include any taxation or customs charges you may be liable for on your package's entry into your country. International returns/exchanges are paid by the client both ways refer to your country's government website for more information. We encourage you to follow the following processes to ensure we receive your exchange. Please ensure your delivery address is correct and secure: we are not responsible for items not received due to an incorrect or incomplete shipping address.
We are not responsible for lost packages once they are shipped from our facility or for packages for return/exchange orders. If your package gets lost in transit, we will do everything in our power to assist you though we do encourage you to directly reach out to the carrier's customer service department.
*International returns/exchanges are paid by the client both ways*